Agenda - 2023 | Taj Lands End, Mumbai


08.30 am - 10.00 am   Registrations Over Breakfast & Tea

10.00 am – 10.15 am  Welcome Address & Re-Cap - Day 1 of The Customer Fest Show

10.15 am - 10.30 am   Keynote

Theme: Experience as a service using Genesys Cloud CX

  • Mr. Raja Lakshmipathy, VP & MD, Genesys - India & SAARC

10.30 am - 10.40 am   Welcome Address & Opening of the 10th Payments Reloaded Conference

10.40 am - 11.40 am   Leadership Panel

Theme: Rewriting the rules: Payments’ strategies for a new era

  • Mr. Rajesh Desai, Co-founder, CEO & MD, Lyra Network Pvt. Ltd. (Moderator)
  • Dr. Sukanyya Misra, MD - Wholesale Payments Technology India, JP Morgan Chase Ltd.
  • Ms. Rekha Nayak, SVP, HDFC Bank Ltd.
  • Ms. Nayantara Bhargava, Business Head - BFSI, Mswipe Technologies Pvt. Ltd.
  • Mr. Swastik Nigam, Founder & CEO, Winvesta
  • Mr. Maulik Shah, Co-founder & Director, Payswiff Solutions Pvt. Ltd.
  • Mr. Amit Purohit, VP & Chief - Digital, Aditya Birla Sunlife Asset Management Co.

11.40 am – 12.00 pm   Tea / Coffee & Networking Break

12.00 pm – 12.15 pm   Individual Presentation

Theme: The Resulting data Security Challenges with emerging Fintechs

  • Mr. Ved Prakash, Senior BD Leader – Banking & Enterprise, India & SAARC, Thales

12.15 pm – 01.15 pm   Panel Discussion

Theme: A budding relationship - How Fintech is Reshaping the Way we Pay

  • Mr. Zubin Tafti, Executive Director - Payments Transformation, PwC India (Moderator)
  • Mr. Manav Minocha, Sr. VP & Head - Digital Payments Product, IndusInd Bank Ltd.
  • Mr. Mehul Mistry, Global Head - Strategy, Digital Financial Services & Partnerships, Wibmo, A PayU Company
  • Mr. Sanjay Sharda, Head - Consumer Banking, Utkarsh Small Finance Bank
  • Mr. Deepak Patil, Senior Director: Co-brand Cards, Payments & Bank Partnerships, Flipkart Pvt. Ltd.
  • Mr. Ved Prakash, Senior Business Development Leader - Banking & Enterprise, India & SAARC, Thale

01.15 pm – 02.00 pm   Lunch & Networking Break

02.00 pm – 03.00 pm   Panel Discussion

Theme: Super Apps - A New Wave of Digital Disruption: Will this Change the Payments Economic Model?

  • Ms. Prachi Pareek, Director - Payments Consulting, EY (Moderator)
  • Mr. Abhinav Nayar, CEO, Mool
  • Ms. Daisy Fernandes, Head - Product, ABC One, Digital, Aditya Birla Capital Ltd.
  • Mr. Abhineet Sarkar, Innovation Leader - Digital Solutions, Tata AIA Life Insurance Co. Ltd.

03.00 pm – 04.00 pm   Panel Discussion

Theme: Reinventing the cross-border payments experience - The Future of Instant, Frictionless Cross-Border Payments

  • Mr. Guhaprasath Rajagopal, India Head, Payments, J.P.Morgan Chase Bank N. A (Moderator)
  • Mr. Dharmesh C Desai, EVP & Head NRI Business & Global Payments, IndusInd Bank Ltd.
  • Mr. Harsh Vardhan Masta, Head - Digital Payments, PolicyBazaar.com
  • Mr. Sharad Somani, Leader - Digital Go To Market, APAC, Western Union
  • Mr. Sanjay Tripathy, Co-founder & CEO, Briskpe
  • Ms. Niharika Kori, Director - India & Country Manager - Srilanka & Maldives, Swift
  • Ms. Prachi Dharani, Co-founder & CEO, PayGlocal Technologies

04.00 pm – 04.20 pm   Tea / Coffee & Networking Break

04.20 pm – 05.20 pm   Panel Discussion

Theme: BNPL Takeover: The Sky’s The Limit?

  • Ms. Geetika Raheja, Executive Director - Payments transformation, PwC India (Moderator)
  • Mr. Richard Anderson, Sr. VP & Business Head, JCB Card International South Asia
  • Ms. Alka Mehta, Founder & CEO, PayAid Payments Pvt. Ltd.
  • Mr. Niraj Tralshawala, Business Head - Payment Solutions & Consumer Finance, ICICI Bank Ltd.
  • Mr. Vaibhav S Joshi, Co-founder & CEO, Easy Pay
  • Mr. Aman Kumar, CFO, ePayLater

05.20 pm – 06.20 pm   Closing Panel Discussion

Theme: Payments of Tomorrow: What is your key to success in Payments in 2023 and beyond?

  • Ms. Shefali Rastogi, Sr. Lead Fintech - Corporate Business, National Payments Corporation of India (Moderator)
  • Mr. Jagdish Narayanan, CIO, Reliance Jio Payments Bank
  • Ms. Andrea Fernandes, Head - Product, Payments & Checkout, Swiggy
  • Mr. Vikrant Sabharwal, Director - Sales, TSYS, a Global Payments Company
  • Mr. Venkatram Jayanthy, MD & CEO, India Post Payments Bank Ltd.
  • Mr. Jatinder Shah, COO – Business Banking, Fincare Small Finance Bank Ltd.
  • Mr. Chitti Babu, Chief Innovation Officer - Fintech, Payments, Loyalty, Rewards & New Growth Channels, Star Health & Allied Insurance Co. Ltd.

06.30 pm onwards   0th Payments Industry Awards 2023





Glimpses of 2023 Edition

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